🔐 Privacy Policy (Updated July 2025)
1. Who We Are
Safe Space Cleaning
Registered address: Portland House, Belmont Business Park, Durham, DH1 1TW
Email: info@safespacecleaning.co.uk
Phone: 0191 359 2065
We take your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we protect it.
2. What Personal Data We Collect
We collect and store the following types of information:
| Type | Purpose |
|---|---|
| Name | To address you properly |
| Address | To locate and deliver our services |
| Email address | For confirmations, invoices, updates |
| Phone number | For reminders and urgent contact |
| Job details | To plan and carry out cleaning services |
| Payment info | Only if you pay via card – securely processed by third-party providers |
| Communication history | Emails, calls or booking chats for record-keeping and service quality |
| Website analytics | IP address, browser type, pages visited (for improvement only – see cookies) |
3. How We Collect It
We gather data when you:
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Submit a form on our website
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Contact us via email or phone
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Make a booking through ServiceM8
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Use our website (via cookies)
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Leave a review or testimonial
4. Why We Use Your Data (Lawful Basis)
We process your data for:
| Purpose | Legal Basis |
|---|---|
| Providing cleaning services | Contractual necessity |
| Booking confirmations & reminders | Legitimate interest |
| Invoicing and payments | Legal obligation |
| Service feedback & reviews | Consent (optional) |
| Marketing updates | Consent (you can opt out anytime) |
5. How We Store & Protect Your Data
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Your data is stored securely on encrypted systems including ServiceM8, email servers, and cloud platforms.
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Only trained staff have access.
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We do not sell or share your data with third parties unless required by law.
6. How Long We Keep It
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Booking and service records: 6 years (for tax and service history)
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Emails or texts: Up to 2 years
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Marketing contact lists: Until you unsubscribe
7. Your Rights
Under UK GDPR, you have the right to:
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Access the data we hold about you
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Ask us to correct or delete data
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Object to how we use your data
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Withdraw marketing consent at any time
To exercise your rights, email: info@safespacecleaning.co.uk
8. Cookies
We use basic cookies to help us understand how visitors use our website. You can manage your cookie preferences via your browser settings. We do not use tracking cookies for advertising.
9. Third-Party Services
We use the following trusted third parties:
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ServiceM8: booking system and job scheduling
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Stripe: card payment processing
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Google Analytics: website usage tracking (anonymised)
10. Questions or Complaints?
If you have a concern about your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.